Conditions

35 % deposit payment up to one week after booking (early bookings will receive modified payment terms)
65% balance payment until four weeks before arrival

By bank transfer:
Bank details: Commerzbank Köln, Azurrental, Vera Birgel
IBAN DE20 3704 0044 0213 7198 00, BIC COBA DE FF XXX

By credit card or via PayPal on the account: info@azurrental.com (+ 2 % fees)

The property may only be occupied with the corresponding maximum number of persons. If the responsible person on site determines an overcrowding, a recalculation shall be carried out. Events are allowed only upon request and with the express permission of the owner. The tenant undertakes to treat the holiday accommodation and the entire inventory with all due care. Damages caused by the tenant must be notified to the agency immediately via email.

Final cleaning is not included in the rental price. The amount to be paid for the final cleaning on the spot in cash is mentioned in the exposé. The tenants undertake to hand over the respective property in a clean condition. If above-average contamination is detected by the on-site service personnel (who is not in our employee relationship) after departure, a recalculation will be made at the expense of the tenant. Special: garbage disposal 35 euros, cleaning the barbecue 50 euros.

Laundry packages can be rented for almost all properties. Prices vary depending on the property – details can be found in the respective exposé. When renting laundry packages, the beds are covered on arrival (sheets, blankets and pillowcases). The number of towels is determined by the owner, but usually includes a shower towel and a normal towel. Bath towels for the pool area or the beach are not provided. In case of exceptions, it is marked in the exposé. The laundry packages are provided for the duration of the stay, i.e. no change is made for a stay of several weeks. Almost all villas are equipped with washing machines. It is of course possible to change the laundry packages during your stay against the fees mentioned in the exposé. Please arrange this on the spot with the local key holder. The quality and design of the laundry depends on the taste of the owner.

No liability is assumed for the connection speed or the availability of internet access. Since the owners are dependent on the performance of their provider, no guarantee can be given in case of malfunctions. Disruptions can occur in the region after heavy rains or severe weather, and there may be longer waiting times for faults, as most lines are still laid above ground. Abatements of rent are not possible in this case.

All properties are equipped with one or more TVs. The language of the chanells to be received is determined by the owner. Azurrental has no influence on this. Changes to the settings must not be made. In case of non-observance, Azurrental is forced to hire a technician on behalf of the tenant to re-regulate the setting. In case of strong winds or rain, the TV reception may be significantly impaired.

Since the winds occurring in the region can come up very suddenly and are often also very violent, parasols or awnings must be closed when leaving the property. Damage must unfortunately be charged! Similarly, pillows or mats for the sun-loungers are only to be used with towels and cleared into the interior at night, otherwise the high humidity creates a very unsightly contamination by stick stains, the removal of which must also be invoiced.

Complaints about defects in the rental property must be submitted immediately by telephone or e-mail to the key holder and in copy to Azurrental. The lessee is obliged to cooperate in the recation of defects, to minimize damage and to grant a reasonable period of time for the rectification of defects.
No guarantee or liability is assumed for the function of the electrical appliances or for their possible loss of function. In the case of defects that are unfortunately unforeseeable, the landlord is of course endeavouring to procure a replacement or to order a corresponding repair. However, due to local conditions, especially in high season, the duration of the repair may exceed the tenant’s length of stay.
Complaints about possible contamination in the rental property upon moving in must be addressed to the responsible person on site.

Due to weather conditions typical for the country, such as mistral or rain with Sahara sand, there may be dirt in the outdoor areas even after the final cleaning of the property until the arrival of the guests. This can affect the outdoor furniture, terraces and also the swimming pool. In the case of rain with Saharan sand, the pool is cloudy. This is not a defect or a lack of cleanness, but only suspended substances that got into the water with the rain. The on-site pool service personnel are in continuous use after such a natural occurrence and endeavour to carry out additional maintenance as soon as possible. Of course, binding and filtering out the suspended solids in the water can take up to several days depending on the size of the pool.

We expressly point out that the use of private swimming pools or the use of the pools in the resorts is at your own risk. Neither the owner of the holiday property nor Azurrental are liable for personal injury or property damage.

The pools of the private holiday villas are usually secured with an alarm system, fence or cover tarpaulin. If an alarm system is available, it must not be switched off by the tenant under any circumstances. Existing alarm systems, fences and tarpaulins do not release the tenant from his permanent duty of supervision towards children who may be travelling with him.

Approximately 90% of the properties in our offer can be rented with dog (minimum age 1 year). The corresponding dog fee can be found in the respective exposés. This dog fee is payable on site in cash upon handover of the keys, as it benefits the cleaners for additional cleaning effort.
Dog equipment such as pots, blankets, dog baskets or toys are not provided and must be brought along.

Be sure to observe the following points:

• the use of the pool is not permitted for hygiene reasons and with regard to subsequent tenants
• the bedrooms, beds and sofas are taboo for dogs – contamination of sofas, day blankets etc. unfortunately has to be charged
• the lawns of the estates are not to be understood as a dog-solving place, even for the small business. Certainly it cannot always be avoided, but should not be the rule under any circumstances, since very unsightly yellow spots then make the lawn very unsightly for all subsequent tenants. Should gardening work be necessary due to a disregard of this regulation, e.g. for the partial laying of rolled turf to restore a uniform lawn appearance, this must unfortunately be invoiced. Dog excrement must be removed regularly.

During the months of the high season, noisy construction work is prohibited as a matter of principle or there is a general construction stop. The exact period is determined by the municipalities and includes at least a period from mid-July to the end of August.

Outside of these periods, the owners of the properties and also Azurrental have no influence on renovation work or construction activities in the neighborhood. These are not announced, nor is the scope communicated. Municipal works in the road area may also occur, which cannot be influenced. This also refers to gardening work that is carried out throughout the year or the grape harvest, which can also create a noise nuisance.

Any noise nuisance caused by neighbors or tenants in neighboring houses must be settled between the parties, as neither our agency nor the owners can influence the behavior of other tenants or owners.

Since the villas are privately owned properties, they are equipped or built according to the requirements of the owners. Safety regulations as they are known from holiday resorts do not apply here. For example, terraces or stairs may not be secured by high railings or grids. Also, the interior of the villas usually does not have child protections such as barriers in front of stairs, socket fuses, etc.

Special conditions with regard to COVID-19:
If border closures by governments, or curfews or quarantine regulations at the vacation destination would be imposed by the French government, which would prevent your arrival on the planned arrival day or drastically restrict the freedom of movement at the vacation destination, a full refund of the rental amount will be made by the owner. A cancellation or processing fee is also not due in this case. See also: Special conditions for COVID-19 related cancellations in the news section.

The customer can withdraw from the trip at any time before the start of the rental. Decisive is the receipt of the written notice of withdrawal to Azurrental. The withdrawal costs are fixed as follows:

if the lessee provides a sub-tenant who assumes all contractual obligations, there are no costs,
if the lessee withdraws up to 61 days before the start of the rental, only a handling fee of 150,- Euro will be incurred
in the event of a withdrawal 60-45 days before the start of the rental, 25 % of the total rental price will be charged,
in the case of a withdrawal of 44 to 30 days before the start of the rental, 50 % of the total rental price will be charged,
in the event of a withdrawal of 29 to 14 days before the start of the rental, 75 % of the total rental price will be charged,
in the event of a later withdrawal, the entire rental price must be paid.
Since unforeseeable reasons can prevent the start of a holiday trip at any time, we strongly recommend that our guests take out travel expenses cancellation insurance.

CORONA Special Provision:

Rebooking fee: 45 Euro

The owner has the right to withdraw from the rental agreement if the deployment of the rental property is not possible. Reasons for this may be: sale of the property, war, strike, natural disasters, fire or elementary damage to the property. Payments made on the rental price will of course be refunded immediately in these cases.

If necessary, the owner, his authorized representative, craftsmen or real estate agencies must be granted access to the property or villa – naturally by prior appointment.

All offered properties are privately owned and not property of Azurrental. Building technicians or replacement equipment as you know in hotel facilities are not available. The contact persons on site sometimes live many kilometres away and cannot always be on hand immediately. If you contact us or the local responsible persons by phone, please observe the usual times! No calls will be received in the late evening or at night. In basic emergencies we ask to call the fire brigade (Pompiers), the emergency doctor or the police (call number 112 fire brigade, emergency doctor 15, police 17).

Status: January 2024