Frequently asked questions
Below you’ll find answers to some frequently asked questions. Further information can also be found in the general rental conditions.
How is a booking made?
As soon as we receive the rental agreement, you will receive a booking confirmation by e-mail with booking number, payment schedule and all necessary information regarding your booking.
When will I receive the arrival details?
The exact address of the property as well as the telephone number of the key holder will be sent in a separate email with the booking confirmation. There you will find all the details you need for your arrival or arrival, such as:
- exact address (usually with GPS coordinates)
- Codes for entry into residential domains (if required)
- Codes for private access gates (if required)
- Mobile phone number of the key holder
In some properties there is further information regarding the property. Often there are also tips for restaurants or excursions – please note that they do not necessarily have to be up-to-date, as restaurants in the region very often change hands.
You can also find tips and hints about individual cities on our homepage under the menu item News and Map.
Internet access codes are usually located on the back of the router.
What is the amount of the security deposit and when will the refund be made after departure?
The amount of the security deposit is mentioned in the exposé. This is to be paid one week before arrival by bank transfer to the account named in the booking confirmation. If no damage has been reported by the persons responsible on site, the refund of the deposit will be made to the account named in the rental agreement one week after departure.
We would like to note that deposits will be refunded in 98 % of the cases without any deductions. Broken glasses/dishes (in the normal frame) or similar are not extracted. As damage can be reported, this is almost always a broken or torn ceramic cooktop, which then has to be replaced.
As a rule, this damage is covered by the tenant’s liability insurance, but this is not part of the scope of the services in the case of older contracts. It may be advisable to check the insurance policy before embarking on a trip in this respect. In other words, it is necessary to check whether damage is also being carried out in a rented property?
ATTENTION: Without crediting the deposit until the day of arrival, no handover of the keys can take place!
Can I move into the rented property earlier than stated in the rental agreement?
Unfortunately, this is usually not possible. The departure of the previous tenants usually takes place with a little delay between 10:00 and 11:00 in the morning. After that, the villa or apartment has to be cleaned, gardeners and pool service are usually also on site on the change day. Since the cleaning services have to carry out the final cleaning for many properties on the day of change, it is usually not possible to move in earlier. As a rule, however, the key holders can give information on the day of arrival around noon, when the move-in is possible at the earliest. We recommend a short telephone contact to the key holder.
Regular arrival time: 16:00 – 17:00 (depending on the property – named in the rental agreement)
Regular departure time: 10:00 a.m.
Do the supermarkets also open on weekends or at the time of my arrival?
Current opening hours of the major supermarkets, e.g. at Aqualand in Sainte Maxime or at the roundabout “La Foux” in front of St. Tropez, can be found via the following links:
Are there other arrival days than Saturdays?
During the months of low season, this rule can be handled more flexibly. We are happy to try to find more flexible solutions according to your requirements in consultation with the owners.
In general, the minimum rental period for all villas is one week.
Are bed linen and towels available on site?
As a rule, the beds are made upon arrival.
Towels include the bathroom equipment, i.e. a normal towel and a shower towel. Bath towels for the pool and the beach are not included (exceptions are specifically noted in the exposé).
Payment of this additional service will be made in cash upon arrival on site.
Can my dog travel with me?
Fortunately, we are able to offer a journey with a dog for almost 90% of the properties we mediate. The corresponding dog fee can be found in the respective exposés. This dog fee is payable on site in cash upon handover of the keys, as it benefits the cleaners for additional cleaning effort.
Dog equipment such as pots, blankets, dog baskets or toys are not provided and must be brought along.
IMPORTANT NOTES, for which we would like to pay attention in advance: In order to be able to continue to offer the carriage of a dog for such a large number of villas, we urge you to pay attention to the following points:
- the use of the pool is not permitted for hygiene reasons and with regard to subsequent tenants
- the bedrooms, beds and sofas are taboo for dogs – contamination of sofas, day blankets etc. unfortunately has to be charged
- the lawns of the estates are not to be understood as a dog-solving place, even for the small business. Certainly it cannot always be avoided, but should not be the rule under any circumstances, since very unsightly yellow spots then make the lawn very unsightly for all subsequent tenants. Should gardening work be necessary due to a disregard of this regulation, e.g. for the partial laying of rolled turf to restore a uniform lawn appearance, this must unfortunately be invoiced. Dog excrement must be removed regularly.
Only if the aforementioned regulations are adhered to, can our persuasion to agree to a rental with a dog lead to successful approval. Unfortunately, the aforementioned regulations have been partially disregarded in the past, so that for some properties the withdrawal of this permit has already been announced in the event of further non-compliance.