Frequently asked questions
Below you’ll find answers to some frequently asked questions. Further information can also be found in the general rental conditions.
How is a booking made?
In the transmitted exposé you will find either a rental agreement or a link to the corresponding rental agreement.
For a definite booking we ask for completion and signed return of the rental contract by e-mail (firstname.lastname@example.org).
As soon as we receive the rental agreement, you will receive a booking confirmation by e-mail with booking number, exact address of the property, contact details of the key holder, payment schedule etc. as well as all necessary information concerning your booking.
When will I receive the arrival details?
- exact address (usually with GPS coordinates)
- Codes for entry into residential domains (if required)
- Codes for private access gates (if required)
- Mobile phone number of the key holder
In some properties there is further information regarding the property. Often there are also tips for restaurants or excursions – please note that they do not necessarily have to be up-to-date, as restaurants in the region very often change hands.
You can also find tips and hints about individual cities on our homepage under the menu item News and Map.
Internet access codes are usually located on the back of the router.
What is the amount of the security deposit and when will the refund be made after departure?
We would like to note that deposits will be refunded in 98 % of the cases without any deductions. Broken glasses/dishes (in the normal frame) or similar are not extracted. As damage can be reported, this is almost always a broken or torn ceramic cooktop, which then has to be replaced.
As a rule, this damage is covered by the tenant’s liability insurance, but this is not part of the scope of the services in the case of older contracts. It may be advisable to check the insurance policy before embarking on a trip in this respect. In other words, it is necessary to check whether damage is also being carried out in a rented property?
ATTENTION: Without crediting the deposit until the day of arrival, no handover of the keys can take place!
Arrival- and departure time - can I move into the rented property earlier than stated in the rental agreement?
Regular arrival time: 16:00 – 17:00 (depending on the property – named in the rental agreement)
Regular departure time: 10:00 a.m.
Are bed linen and towels on site?
Bed linen and towels can be rented optionally.
If you have not ordered them in the rental contract or in the following correspondence, there is no linen on site and you have to bring it with you.
The price for this is – depending on the property – 15 euros – 35 euros per person. For a few properties – mostly in the high-priced category – bed linen and towels are included in the rental price or the price for final cleaning. Please refer to the information in the respective exposés.
As a rule, the beds are made upon arrival. The agency has no influence on the design and quality of the linen, which is mostly linen for hire that is ordered via the respective concierge services.
Towels include the bathroom equipment, i.e. a normal towel and a shower towel. Bath towels for the pool and the beach are not included (exceptions are specifically noted in the exposé). Kitchen towels are usually on site, but we recommend including one/two of your own in your luggage.
Payment of this additional service will be made in cash upon arrival on site.
Do the supermarkets also open on weekends or at the time of my arrival?
Current opening hours of the major supermarkets, e.g. at Aqualand in Sainte Maxime or at the roundabout “La Foux” in front of St. Tropez, can be found via the following links:
Are there other arrival days than Saturdays?
During the months of low season, this rule can be handled more flexibly. We are happy to try to find more flexible solutions according to your requirements in consultation with the owners.
In general, the minimum rental period for all villas is one week.
Is there a barbecue available on site?
Not all properties are equipped with a barbecue.
As there is usually a very high fire risk in the region, barbecuing with charcoal is only permitted by the authorities in solid-walled barbecues.
Many properties offer a barbecue facility and if one is available, this should also be mentioned in the exposé. Most often, these are gas grills or electric grills. Also, in the meantime, many owners go to provide “plancha” grills.
Gas bottles should normally be available, a necessary change when the bottle is empty is to be carried out by the tenant. If the purchase of a new gas cylinder is required, the invoice can be provided and a refund will be issued.
Charcoal is usually not on site, but often available from the previous tenant during the season.
Please note that the grills must be cleaned before departure. If this is not done, the housekeeping will charge 35 – 50 euros for cleaning (depending on the housekeeping). This amount will then be deducted from the deposit.
Travel with dog
Dog equipment such as pots, blankets, dog baskets or toys are not provided and must be brought along.
IMPORTANT NOTES, for which we would like to pay attention in advance: In order to be able to continue to offer the carriage of a dog for such a large number of villas, we urge you to pay attention to the following points:
- the use of the pool is not permitted for hygiene reasons and with regard to subsequent tenants
- the bedrooms, beds and sofas are taboo for dogs – contamination of sofas, day blankets etc. unfortunately has to be charged
- the lawns of the estates are not to be understood as a dog-solving place, even for the small business. Certainly it cannot always be avoided, but should not be the rule under any circumstances, since very unsightly yellow spots then make the lawn very unsightly for all subsequent tenants. Should gardening work be necessary due to a disregard of this regulation, e.g. for the partial laying of rolled turf to restore a uniform lawn appearance, this must unfortunately be invoiced. Dog excrement must be removed regularly.
Only if the aforementioned regulations are adhered to, can our efforts to convince owners to agree to a rental with a dog lead to successful approval. Unfortunately, the aforementioned regulations were not observed in the past, so that for some properties the withdrawal of this permit has already been announced in case of renewed disregard by the owners.
What to consider before departure?
The apartment or property is to be left in broom-clean condition.
Refrigerators are to be emptied
and the garbage must be removed from all trash cans and placed in the trash cans provided or – if there is no individual garbage collection – to be disposed of in the public containers. If this is not done, a fee of 25 euros will be charged through the cleaning agencies.
Grill must also be cleaned before departure
. If this is not done, the cleaning agencies will charge a fee of 50 euros for this additional work.