Frequently asked questions

The exact address of the property as well as the telephone number of the key holder will be sent in a separate email with the booking confirmation. There you will find all the details you need for your arrival or arrival, such as:

• exact address (usually with GPS coordinates)
• Codes for entry into residential domains (if required)
• Codes for private access gates (if required)
• Mobile phone number of the key holder

In some properties there is further information regarding the property. Often there are also tips for restaurants or excursions – please note that they do not necessarily have to be up-to-date, as restaurants in the region very often change hands.

You can also find tips and hints about individual cities on our homepage under the menu item News and Map.

Internet access codes are usually located on the back of the router.

The amount of the security deposit is mentioned in the exposé. This is to be paid one week before arrival by bank transfer to the account named in the booking confirmation. If no damage has been reported by the persons responsible on site, the refund of the deposit will be made to the account named in the rental agreement one week after departure.

We would like to note that deposits will be refunded in 98 % of the cases without any deductions. Broken glasses/dishes (in the normal frame) or similar are not extracted. As damage can be reported, this is almost always a broken or torn ceramic cooktop, which then has to be replaced.

As a rule, this damage is covered by the tenant’s liability insurance, but this is not part of the scope of the services in the case of older contracts. It may be advisable to check the insurance policy before embarking on a trip in this respect. In other words, it is necessary to check whether damage is also being carried out in a rented property?

ATTENTION: Without crediting the deposit until the day of arrival, no handover of the keys can take place!

Unfortunately, this is usually not possible. The departure of the previous tenants usually takes place with a little delay between 10:00 and 11:00 in the morning. After that, the villa or apartment has to be cleaned, gardeners and pool service are usually also on site on the change day. Since the cleaning services have to carry out the final cleaning for many properties on the day of change, it is usually not possible to move in earlier. As a rule, however, the key holders can give information on the day of arrival around noon, when the move-in is possible at the earliest. We recommend a short telephone contact to the key holder.

Regular arrival time: 16:00 – 17:00 (depending on the property – named in the rental agreement)
Regular departure time: 10:00 a.m.

Bed linen and towels can be rented optionally.

If you have not ordered them in the rental contract or in the following correspondence, there is no linen on site and you have to bring it with you.

The price for this is – depending on the property – 15 euros – 35 euros per person. For a few properties – mostly in the high-priced category – bed linen and towels are included in the rental price or the price for final cleaning. Please refer to the information in the respective exposés.

As a rule, the beds are made upon arrival. The agency has no influence on the design and quality of the linen, which is mostly linen for hire that is ordered via the respective concierge services.
Towels include the bathroom equipment, i.e. a normal towel and a shower towel. Bath towels for the pool and the beach are not included (exceptions are specifically noted in the exposé). Kitchen towels are usually on site, but we recommend including one/two of your own in your luggage.

Payment of this additional service will be made in cash upon arrival on site.

The opening hours of the supermarkets are seasonal. In high season, the large supermarkets are open on Saturdays until about 20:00. Some supermarkets are also open on Sunday mornings in high season. For example, SPAR at the entrance of Les Issambres on Sundays from 09:00 to 13:00.
Current opening hours of the major supermarkets, e.g. at Aqualand in Sainte Maxime or at the roundabout “La Foux” in front of St. Tropez, can be found via the following links:

https://www.carrefour.fr/magasin/sainte-maxime
https://magasins.geantcasino.fr/magasin/la-foux/CG835

During the high season from June to September we can only offer arrivals and departures on Saturdays or for some properties also on Sundays. Arrivals and departures within the week are unfortunately not possible during this travel period, as the remaining days of the week are no longer rentable. This means that we are unable to offer 10-day stays during the high season.
During the months of low season, this rule can be handled more flexibly. We are happy to try to find more flexible solutions according to your requirements in consultation with the owners.
In general, the minimum rental period for all villas is one week.

Not all properties are equipped with a barbecue.

As there is usually a very high fire risk in the region, barbecuing with charcoal is only permitted by the authorities in solid-walled barbecues.

Many properties offer a barbecue facility and if one is available, this should also be mentioned in the exposé. Most often, these are gas grills or electric grills. Also, in the meantime, many owners go to provide “plancha” grills.

Gas bottles should normally be available, a necessary change when the bottle is empty is to be carried out by the tenant. If the purchase of a new gas cylinder is required, the invoice can be provided and a refund will be issued.

Charcoal is usually not on site, but often available from the previous tenant during the season.

Please note that the grills must be cleaned before departure. If this is not done, the housekeeping will charge 35 – 50 euros for cleaning (depending on the housekeeping). This amount will then be deducted from the deposit.

Fortunately, for almost 90% of the properties we mediate, we can offer arrival with dog (minimum age of the dog 1 year). The corresponding dog fee can be found in the respective exposés. This dog fee is payable on site in cash upon handover of the keys, as it benefits the cleaners for additional cleaning effort.
Dog equipment such as pots, blankets, dog baskets or toys are not provided and must be brought along.

IMPORTANT NOTES, for which we would like to pay attention in advance: In order to be able to continue to offer the carriage of a dog for such a large number of villas, we urge you to pay attention to the following points:

• the use of the pool is not permitted for hygiene reasons and with regard to subsequent tenants
• the bedrooms, beds and sofas are taboo for dogs – contamination of sofas, day blankets etc. unfortunately has to be charged
• the lawns of the estates are not to be understood as a dog-solving place, even for the small business. Certainly it cannot always be avoided, but should not be the rule under any circumstances, since very unsightly yellow spots then make the lawn very unsightly for all subsequent tenants. Should gardening work be necessary due to a disregard of this regulation, e.g. for the partial laying of rolled turf to restore a uniform lawn appearance, this must unfortunately be invoiced. Dog excrement must be removed regularly.

Only if the aforementioned regulations are adhered to, can our efforts to convince owners to agree to a rental with a dog lead to successful approval. Unfortunately, the aforementioned regulations were not observed in the past, so that for some properties the withdrawal of this permit has already been announced in case of renewed disregard by the owners.

The apartment or property is to be left in broom-clean condition.

Refrigerators are to be emptied
and the garbage must be removed from all trash cans and placed in the trash cans provided or – if there is no individual garbage collection – to be disposed of in the public containers. If this is not done, a fee of 25 euros will be charged through the cleaning agencies.

The
Grill must also be cleaned before departure
. If this is not done, the cleaning agencies will charge a fee of 50 euros for this additional work.